Contact us

HEADQUARTER

ArteDei

Kratochwjlestreet 12
1220 Vienna
Austria

COMMON QUESTIONS

USEFUL INFORMATION

WHAT IS THE RETURN POLICY

Customers of ArteDei can return products within 14 days without giving any reason. To avoid damages etc. we recommend to use the original packaging for returns. As soon as we receive the package, a refund of the full amount paid will be arranged to the payment method used. Returns must be reported in advance to office@artedei.com, indicating the order number.

WHAT ARE THE SHIPPING OPTIONS?

We ship internationally and shipping costs depend on your location. You can find the current shipping costs under our Shipping Methods overview. Our products are delivered by international shipping companies. We ship from Europe. Shipping usually takes 2-7 days depending on the destination. We strive to deliver our products within this time window.

WHEN WILL I RECEIVE MY ORDER?

We ship from Europe. Shipping usually takes 2-7 business days depending on the destination. We try to deliver our products within this time frame, but we are also dependent on our delivery partners, which are global shipping companies. In distant regions (e.g. Australia, U.A.E.) the delivery can also take longer time - up to 12 working days. You can find an overview of our shipping times here: Shipping Methods overview

WHERE IS ARTEDEI LOCATED?

ArteDei is an Austrian company based in Vienna.

HOW CAN I CONTACT THE COMPANY IF MY QUESTION IS NOT ANSWERED HERE?

For documentation issues you should use our contact form to reach us. Alternatively you can reach us per eMail or Telephone:

Phone: +43(1)9473703
E-Mail: office@artedei.com