OUR HEADQUARTER

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IN VIENNA

1220 Vienna
Kratochwjlestreet 12
Austria

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

WHAT IS THE RETURN POLICY

Customers of ArteDei can return pictures within 14 days without giving any reason. To avoid damages etc. we recommend to use the original packaging for returns. As soon as we receive the package, a refund of the full amount paid will be arranged to the payment method used. Returns must be reported in advance to office@artedei.com, indicating the order number.

WHAT ARE THE SHIPPING OPTIONS?

We ship internationally and currently do not charge any shipping costs. Our products are delivered by international shipping companies. We ship from Europe. Shipping usually takes 2-7 days depending on the destination. We strive to deliver our products within this time window.

WHEN WILL I RECEIVE MY ORDER?

We ship from Europe. Shipping usually takes 2-7 business days depending on the destination. We try to deliver our products within this time frame, but we are also dependent on our partners. In distant regions (e.g. Australia, U.A.E.) the delivery can also take longer time.

WHERE IS ARTEDEI LOCATED?

ArteDei is an Austrian company based in Vienna.

HOW CAN I CONTACT THE COMPANY IF MY QUESTION IS NOT ANSWERED HERE?

We can be reached via our direct chat or outside our opening hours at any time via eMail (office@artedei.com). Our phone number can be found in the imprint.

QUESTIONS TO US

CONTACT US FOR ANY QUESTIONS