FAQ
Simple, quick and transparent - the ArteDei service

Do you have any questions about our products or the processing of orders, deliveries or returns? Here we try to answer your questions.

WHAT IS THE RETURN POLICY?

ArteDei customers can return images within 14 days without giving a reason. In order to avoid damage, etc., we recommend using the original packaging for returns. As soon as we have received the package, we will refund the entire amount paid to the means of payment used. Returns must be reported in advance to office@artedei.com stating the order number.

WHAT IS THE RETURN POLICY FOR CHRISTMAS?

For all purchases made in November or December of a year, we grant an extended right of return in addition to our 14-day right of return, which extends up to and including January 10 of the following year.

WHAT ARE THE SHIPPING OPTIONS?

We ship internationally and currently do not charge any shipping costs. Our products are delivered by international shipping companies. We ship from Europe. Shipping usually takes 2-7 days, depending on the destination. We strive to deliver our products within this time window.

WHAT ARE THE INTERNATIONAL TAXES, DUTIES, ETC. THAT I HAVE TO PAY?

Taxes are listed in the product details and on the invoice. There are no other customs duties within the EU. Internationally, additional customs fees may apply, depending on the destination country.

WHEN WILL I RECEIVE MY ORDER?

We ship from Europe. Shipping usually takes 2-7 working days, depending on the destination. We strive to deliver our products within this time frame, but are also dependent on our partners. In remote regions (e.g. Australia, U.A.E.), delivery may take a long time.

WHAT DO I DO IF I NEVER RECEIVE MY ORDER?

If the order does not arrive, please send an email to office@artedei.com. We are happy to provide information about the status of the order.

WHAT DO I DO IF I RECEIVED A INCORRECT ORDER?

Complaint of the order to office@artedei.com including documentation of the defective product by including the damage in the email. Complaints due to damaged products should be communicated immediately if possible. If the package itself is damaged, this must be reported to the shipping company upon delivery and office@artedei.com must be informed. The return is carried out in the same way as for returns.

HOW CAN I MAKE CHANGES TO AN ORDER ALREADY PLACED?

Since our products are custom-made, changes to the order are only possible on the same day. Our team, which you can reach at office@artedei.com, supports you in this.

WHERE IS ARTEDEI?

ArteDei is an Austrian company based in Vienna.

WHAT DOES LIMITED EDITION MEAN?

All works at ArteDei are made in a specific edition. Usually this is 100, 200 or 500 pieces. If, for example, 500 pieces of a work (regardless of the variant) have been sold, this edition is closed and the work is no longer offered for sale.

HOW DO I MAKE SURE I ORDER THE CORRECT SIZE?

There is a size recommendation for each of our works of art. Of course, the right size depends on the place where the work of art should be. It is therefore recommended to measure the room before deciding on a size variant.

HOW CAN I CONTACT THE COMPANY IF MY QUESTION IS NOT ANSWERED HERE?

We can be reached at any time via our direct chat or outside of our opening times by email (office@artedei.com). Our telephone number can be found in the imprint.

Contact

Do you have any questions?
Write to us and we will get back to you as soon as possible.
Send
Back to the top