FAQs AND SHOPPING INFORMATION

WHAT IS THE RETURN POLICY

Customers of ArteDei can return pictures within 14 days without giving any reason. To avoid damages etc. we recommend to use the original packaging for returns. As soon as we receive the package, a refund of the full amount paid will be arranged to the payment method used. Returns must be reported in advance to office@artedei.com, indicating the order number.

WHAT IS THE RETURN POLICY FOR CHRISTMAS?

For all purchases made in November or December of a year, we grant an extended right of return that extends up to and including January 10 of the following year, in addition to our 14-day right of return.

WHAT ARE THE SHIPPING OPTIONS?

We ship internationally and currently do not charge any shipping costs. Our products are delivered by international shipping companies. We ship from Europe. Shipping usually takes 2-7 days depending on the destination. We strive to deliver our products within this time window.

WHAT ARE THE INTERNATIONAL TAXES, DUTIES, ETC. THAT I HAVE TO PAY?

Taxes are listed in the product details and on the invoice. Within the EU there are no additional customs duties. Internationally, additional customs duties may apply - depending on the destination country.

WHEN WILL I RECEIVE MY ORDER?

We ship from Europe. Shipping usually takes 2-7 business days depending on the destination. We try to deliver our products within this time frame, but we are also dependent on our partners. In distant regions (e.g. Australia, U.A.E.) the delivery can also take longer time.

WHAT DO I DO IF I NEVER RECEIVED MY ORDER?

If the order does not arrive, please send an eMail to office@artedei.com. We will gladly provide information about the status of the order.

WHAT DO I DO IF I HAVE RECEIVED AN INCORRECT ORDER?

Complaint about the order to office@artedei.com including documentation of the defective product by recording the damage in the e-mail. Complaints due to damaged products are to be communicated immediately if possible. If the package itself is damaged, this must be reported to the shipping company upon delivery and office@artedei.com must be informed. The return is analogous to the point returns.

HOW CAN I MAKE CHANGES TO AN ORDER I HAVE ALREADY PLACED?

Since our products are custom made, changes to the order are possible only on the same day. Our team, which you can reach at office@artedei.com, will assist you.

WHERE IS ARTEDEI LOCATED?

ArteDei is an Austrian company based in Vienna.

WHAT DOES LIMITED EDITION MEAN?

All works at ArteDei are made in a certain edition. Mostly these are 100, 200 or 500 pieces. So if e.g. 500 pieces of a work (no matter in which variant) are sold, this edition is closed and the work is no longer offered for sale.

HOW DO I MAKE SURE I ORDER THE RIGHT SIZE?

With each of our artworks there is a size recommendation. Of course, the right size depends on the place where the artwork will be located. Therefore, it is recommended to measure the space before deciding on a size option.

HOW CAN I CONTACT THE COMPANY IF MY QUESTION IS NOT ANSWERED HERE?

We can be reached via our direct chat or outside our opening hours at any time via eMail (office@artedei.com). Our phone number can be found in the imprint.

ARTEDEI LIMITED ART EDITION GALLERY

ARTEDEI is specialized in limited edition art prints on canvas. We distribute art series in limited editions of 60 - 150 pieces. All artworks are signed and the buyer is registered in the ARTEDEI art register.

PRODUCED IN EUROPE

High end printing technology

Our high end gallery quality is based on top-grade carrier materials, exquisite laminations and handcrafted manu-factory frames. ARTEDEI fine art prints stand out through their rich colors, deep, dark tones and strong contrasts. The high resolution and precise hues gives your canvas pictures a detailed appearance. The colors on the printed canvas do not run and are therefore very durable. We wrap your canvas on a high-quality stretcher frame made out of sustainably sourced spruce. The depth is 4 cm (1,57 in.) for a slightly sculptural appearance. Your photo canvas can simply be hung directly on two nails or screws by means of the carrier frame.

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